Question 1.
Does my phone support it?

Facta provides iPhone and Android APP. (* Our team is working hard to develop part of the features in Android system, and will be launched very soon. Please keep an eye out for our latest announcements.)

* iPhone APP supports all iphones with built-in ARKit (* iPhone 6s and SE later release)
* iOS version 12.0 or above

* Android APP supports all devices with built-in ARCore
* Android version 10 or above

Question 2.
Can't display AR view after downloading?

Facta APP is an application that integrates AR by making use of the device camera, so the permission to use the camera is necessary. When the APP asks whether to allow the use of the lens, please select Allow. If you choose not to allow by mistake, you can go to the system settings to modify and allow the use of camera permissions.

* This application will only use the camera when displaying AR view and scanning QR Code

* We take the protection of the privacy of all users very seriously.

Question 3.
Can't take a photo or video?

Facta APP can take photos or videos while displaying AR content, and sharing interesting screen is very welcome. The photos or videos taken will be stored in the system's photo library. When the APP asks whether to allow the use of the photo library, please select Allow. If you choose not to allow by mistake, you can go to the system settings to modify and allow the permission to use the photo library.

* This app will only use the photo gallery when taking AR screenshot and selecting QR Code

* We take the protection of the privacy of all users very seriously.

Other Questions
Other questions, comments or inquiries

If you have any other questions, comments or inquiries, please feel free to contact us.